Responsible Gambling at Casiny Casino

Daily Limits:

• Minimum: $20
• Maximum: $10,000
• Adjustment: Can be lowered immediately, increases take 24 hours

Weekly Limits:

• Minimum: $50
• Maximum: $50,000
• Review period: 7 days before increases take effect

Monthly Limits:

• Minimum: $100
• Maximum: $200,000
• Cool-down period: 30 days before increases are processed

Session Time Limits:

• Set maximum session duration (30 minutes to 12 hours)
• Automatic logout when time expires
• Reminders every 15 minutes during play

Reality Checks:

• Pop-up reminders showing time played and money spent
• Customizable intervals (every 30, 60, or 120 minutes)
• Option to continue playing or take a break

Cool-Off Periods:

• 24 hours, 48 hours, 1 week, or 1 month breaks
• Complete account suspension during cool-off
• Automatic reinstatement when period expires

Bet Limits:

• Set maximum bet per spin across all pokies
• Cannot be exceeded during gameplay
• 24-hour waiting period for increases

Loss Limits:

• Set maximum losses per day, week, or month
• Account automatically restricted when limit reached
• Prevents further deposits until next period

Available Periods:

• 24 hours
• 48 hours
• 1 week
• 2 weeks
• 1 month
• 6 weeks

During Cool-Off:

• Complete account access suspension
• No promotional emails or SMS
• Cannot be reversed once activated
• Automatic account reactivation when period expires

Available Periods:

• 6 months
• 1 year
• 2 years
• 5 years
• Indefinite (until you request reversal)

What’s Included:

• Complete account closure during exclusion period
• Block on all promotional communications
• Prevention of account reopening until period expires
• Option to extend exclusion period at any time
• Referral to support services if requested

Method 1: Contact Support

• Email: [email protected]
• Live Chat: Available 24/7
• Phone: Contact details in your account

Method 2: Written Request Send a letter including:

• Full name and account details
• Requested exclusion period
• Reason for self-exclusion (optional)
• Signature and date

Processing Time:

• Self-exclusion requests processed within 24 hours
• Confirmation email sent when exclusion is active
• Cannot be reversed during cool-off periods

Comprehensive Coverage:

• Covers ALL Australian-licensed gambling operators
• Includes online casinos, sportsbooks, and lottery services
• Single registration affects multiple platforms
• Immediate effect across all participating operators

Flexible Options:

• Exclusion periods: 3 months, 6 months, 1 year, or indefinite
• Can be extended at any time
• Professional support available throughout
• Free service available 24/7

Easy Access:

• Online registration: betstop.gov.au
• Phone registration: 1800 989 009
• Available in multiple languages
• MyGov integration for verified users

📱 How to Register for BetStop

Step 1: Visit betstop.gov.au
Step 2: Choose “Register for BetStop”
Step 3: Provide identity verification documents
Step 4: Select exclusion period
Step 5: Submit registration
Step 6: Receive confirmation email

Required Information:

• Government-issued photo ID (driver’s license, passport)
• Proof of address (utility bill, bank statement)
• Contact details for support purposes

⚡ Immediate Effect

Once registered with BetStop:

• Immediate exclusion from all participating services
• Email confirmation with exclusion details
• Support resources automatically provided
• Professional help available if needed

Mood Changes:

• Feeling anxious or stressed when not gambling
• Depression or mood swings related to gambling outcomes
• Guilt, shame, or embarrassment about gambling
• Irritability when unable to gamble

Cognitive Patterns:

• Preoccupation with gambling thoughts
• Believing you can control outcomes or predict results
• Thinking gambling will solve financial problems
• Denial about the extent of gambling problems

Spending Control Issues:

• Gambling more money than you can afford to lose
• Chasing losses with bigger bets
• Borrowing money to fund gambling
• Using gambling as an investment strategy

Money Management Problems:

• Neglecting bills to fund gambling
• Hiding gambling expenses from family
• Using credit cards or loans for gambling
• Selling possessions to get gambling money

Time Management:

• Spending more time gambling than planned
• Neglecting work, family, or social responsibilities
• Losing track of time while gambling
• Gambling to escape problems or stress

Relationship Impact:

• Lying to family or friends about gambling
• Isolation from loved ones
• Conflicts about money or time spent gambling
• Losing important relationships due to gambling

Inability to Stop:

• Multiple failed attempts to quit or reduce gambling
• Feeling unable to control gambling urges
• Continuing to gamble despite negative consequences
• Increasing bets to achieve the same excitement

Tolerance & Withdrawal:

• Needing to gamble with larger amounts for excitement
• Feeling restless or irritable when trying to stop
• Using gambling to regulate mood or emotions
• Physical symptoms when unable to gamble

Gambling Help Online

• Phone: 1800 858 858 (24/7)
• Website: gamblinghelponline.org.au
• Live Chat: Available 24/7
• Services: Counselling, financial advice, family support

Lifeline Australia

• Phone: 13 11 14 (24/7)
• Website: lifeline.org.au
• Services: Crisis support, suicide prevention, general counselling

Beyond Blue

• Phone: 1300 22 4636 (24/7)
• Website: beyondblue.org.au
• Services: Depression, anxiety, mental health support

Gamblers Anonymous Australia

• Website: gamblersanonymous.org.au
• Services: Peer support groups, 12-step program, local meetings

New South Wales (NSW)

• Gambling Help NSW: 1800 858 858
• NSW Government Health: gambling.nsw.gov.au
• Local services: Available in all major cities and regional areas

Victoria (VIC)

• Gambler’s Help: 1800 858 858
• Victorian Responsible Gambling Foundation: responsiblegambling.vic.gov.au
• Counselling: Free face-to-face and online services

Queensland (QLD)

• Problem Gambling Help Queensland: 1800 858 858
• Queensland Government: gamblinghelp.qld.gov.au
• Regional support: Available in Brisbane, Gold Coast, Cairns, and regional centers

Western Australia (WA)

• Problem Gambling Support Services: 1800 858 858
• Mental Health Commission WA: mhc.wa.gov.au
• Community support: Available across metropolitan and regional WA

South Australia (SA)

• Gambling Therapy Services: 1800 858 858
• SA Health: sahealth.sa.gov.au
• Support groups: Multiple locations across Adelaide and regional SA

Tasmania (TAS)

• Relationships Australia Tasmania: 1300 364 277
• Tasmanian Department of Health: health.tas.gov.au
• Island-wide services: Available in Hobart, Launceston, and regional areas

Australian Capital Territory (ACT)

• Gambling and Racing Control Authority: gamblingandracing.act.gov.au
• ACT Health: health.act.gov.au
• Canberra services: Multiple support options available

Northern Territory (NT)

• Northern Territory Government: nt.gov.au
• Gambling support: Available in Darwin, Alice Springs, and remote communities
• Indigenous support: Culturally appropriate services available

Financial Management:

• Set a budget before you start playing
• Only gamble with money you can afford to lose
• Treat gambling as entertainment expense, not investment
• Keep track of time and money spent gambling
• Use Casiny’s limit-setting tools regularly

Time Management:

• Set time limits for gambling sessions
• Take regular breaks during play
• Don’t gamble when tired, stressed, or emotional
• Maintain balance with other activities and hobbies
• Use reality check features every hour

Mental Approach:

• View gambling as entertainment, not a money-making opportunity
• Accept that losses are part of the game
• Don’t chase losses with bigger bets
• Celebrate small wins but don’t expect to win big
• Know when to walk away, whether winning or losing

Financial Red Flags:

• Never gamble with money needed for bills, rent, or essentials
• Don’t borrow money to fund gambling
• Avoid using credit cards for gambling deposits
• Don’t try to win back money you’ve lost
• Never gamble to solve financial problems

Emotional Gambling:

• Don’t gamble when upset, angry, or depressed
• Avoid gambling to escape from problems
• Don’t increase bets when feeling lucky
• Never gamble under the influence of alcohol or drugs
• Don’t lie to family or friends about gambling activities

Time & Behavior:

• Don’t skip work, school, or family time to gamble
• Avoid gambling for extended periods without breaks
• Don’t neglect responsibilities for gambling
• Never gamble to cope with boredom or loneliness
• Don’t make gambling your only form of entertainment

Mathematical Facts:

• The house always has a mathematical edge
• No betting system can overcome the house edge
• Past results don’t influence future outcomes
• Gambling is designed to be profitable for operators
• Long-term, players will lose more than they win

Psychological Awareness:

• Gambling can trigger dopamine release, creating addiction potential
• Near-misses are designed to encourage continued play
• Bonus features and sounds enhance excitement artificially
• Time distortion is common in gambling environments
• Wins are often smaller than total losses over time

Behavioral Changes:

• Secretive about activities or whereabouts
• Lies about money or gambling activities
• Mood swings related to wins and losses
• Withdrawal from family and social activities
• Neglecting responsibilities at work or home

Financial Indicators:

• Unexplained loss of money or possessions
• Requests for loans with vague explanations
• Bills going unpaid despite adequate income
• Missing money from joint accounts
• Selling valuable items without clear reason

Emotional Signs:

• Depression or anxiety, especially around money
• Guilt or shame about activities
• Anger or defensiveness when questioned about gambling
• Promises to stop that are repeatedly broken
• Suicidal thoughts or statements (seek immediate help)

Approach with Care:

• Choose a calm moment for conversation
• Express concern without judgment or blame
• Use “I” statements: “I’m worried about you”
• Avoid ultimatums or threats
• Focus on the impact on relationships and family

Provide Support:

• Encourage professional help seeking
• Offer to attend counseling sessions together
• Help them access self-exclusion services
• Take control of household finances if needed
• Continue to show love and support throughout recovery

Set Boundaries:

• Don’t enable gambling behavior
• Refuse to lend money for gambling
• Don’t cover gambling debts
• Protect your own financial security
• Don’t take responsibility for their gambling choices

Gambling Help Online:

• Family counseling services
• Support for partners and children
• Financial counseling
• Education about gambling addiction

Al-Anon Family Groups:

• Support for families of people with addictions
• Regular meetings across Australia
• Anonymous peer support
• 12-step program for family recovery

Professional Counseling:

• Individual therapy for family members
• Couple’s counseling
• Family therapy sessions
• Child psychology services if needed

Legal Requirements:

• Must be 18 years or older to gamble in Australia
• Age verification required before account activation
• Identity documents checked against databases
• Underage gambling is illegal and harmful

Why Age Restrictions Matter:

• Young brains are more susceptible to addiction
• Gambling can interfere with education and development
• Early gambling exposure increases addiction risk
• Legal consequences for underage gambling

For Parents:

• Monitor internet activity and device usage
• Use parental controls on devices and networks
• Educate children about gambling risks
• Model healthy attitudes toward money and risk
• Seek help if you discover underage gambling

Warning Signs in Young People:

• Secretive online behavior
• Unexplained loss of money or possessions
• Sudden interest in sports results or gambling
• Mood changes related to wins/losses
• Using parent’s payment methods without permission

Resources for Parents:

• Family Drug Help: 1300 660 068
• Kids Helpline: 1800 55 1800
• Parentline: Various state numbers
• Australian eSafety Commissioner: esafety.gov.au

Technical Safeguards:

• Age verification systems
• Identity document checking
• Device fingerprinting to prevent duplicate accounts
• Monitoring for suspicious activity patterns
• Regular audits of age verification processes

Educational Initiatives:

• Support for gambling education programs
• Resources for parents and teachers
• Warning messages about gambling risks
• Promotion of alternative entertainment options
• Funding for youth gambling prevention research